Lost your web person?
Your developer has gone quiet and you can’t get into your own website, domain or email. We take it over safely: your access back, everything backed up, checked and fixed, then handed to you or looked after.
Sound familiar?
When the person who built your website is gone
They’ve stopped replying
Emails and calls to your old developer or web person go nowhere, and something on the site needs changing now.
You can’t log in
Nobody has the password to the website, the hosting or the domain account, or the logins are in someone else’s name.
A renewal is coming
The domain or hosting is about to renew (or lapse) on an account you can’t get into.
Email has stopped working
Your business email runs on the same domain, and it has broken with nobody to fix it.
Warnings or a hacked site
The browser says “not secure”, the site shows strange links, or Google has flagged it.
Nobody knows where it lives
You don’t know which company hosts the site, what it’s built on or what you actually own.
How a takeover works
Five steps, in this order
01Get your access back
We work out who holds the domain, hosting, website and email accounts, then recover them through each company’s own ownership process, using your proof that the business is yours (ABN, invoices, the domain records). We never guess passwords or get around anyone’s security.
02Back everything up
Before anything changes, we take a full copy of the website files, the database, the content and the email and domain settings, and keep it somewhere you own.
03Check what’s there
A plain-English audit: what the site runs on, what’s out of date, security, speed, enquiry forms, SEO and your Google listing, and exactly which accounts are in your name.
04Fix what matters first
Urgent things first (security, the padlock, broken forms, renewals about to lapse), then the rest, each quoted before we start.
05Hand over, or look after it
Every login moves into your name, written down in one place. Keep it yourself, or we look after it on a care plan from $40/month.
Once it’s yours again, our website care plans cover hosting, updates and support, and if the site needs replacing, see our website redesigns.
What helps us start
Don’t worry if you only have some of these. Bring what you can find and we’ll work from there.
- Your ABN and the business name the domain is registered to
- The website address, and any logins you still have
- Old invoices or emails from the previous developer or host
- The email address that set up the domain, if you know it
Website takeover questions
Tell us what’s happening
Your website address and what you can and can’t get into is plenty to start. We reply within 1 business day.
Or call 0491 303 141.