Privacy Policy

1. About this policy

JB Digital (ABN 26 344 199 586) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We only collect information we need to respond to you and provide our services. This may include:

• Contact details you submit through our enquiry form — your name, business name, phone number, email address and any message you send us.
• Basic technical and usage data — such as pages visited, browser and device type, and approximate location (derived from your IP address) collected through website analytics.

3. How we use your information

We use the information we collect to:

• Respond to your enquiry and provide a quote or preview;
• Deliver, manage and support the services you engage us for;
• Improve our website and understand how visitors use it;
• Comply with our legal obligations.

4. Third parties and disclosure

We do not sell or rent your personal information. We only share it with trusted service providers who help us run our business, including:

• Netlify — hosts our website and processes our enquiry-form submissions (Netlify Forms), delivering them to our email;
• Google Analytics (Google) — provides aggregated website usage information;

5. Overseas storage

Some of the service providers above may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and consistently with this policy.

6. Cookies and analytics

Our website uses cookies through Google Analytics to understand how the site is used. Cookies are small files stored on your device. You can disable cookies in your browser settings, or opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling cookies will not stop the website from working.

7. Data security and retention

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of transmission or storage over the internet is completely secure.

We keep enquiry and client information only for as long as necessary to provide our services and meet our legal and record-keeping obligations, after which it is deleted or de-identified.

8. Your rights

You can ask us to access the personal information we hold about you, correct it if it is inaccurate, or delete it. To do so, contact us using the details below and we will respond within a reasonable time.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.