Privacy Policy

1. About this policy

JB Digital Barossa is a registered business name of Joshua Button, sole trader (ABN 26 344 199 586), Nuriootpa SA 5355. Joshua Button also trades as Adelaide SEO Services - JB Digital Barossa at adelaideseoservices.com.au, which has its own privacy policy. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect through this website and in our client work, how we use it, who helps us handle it, and your rights.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We only collect information we need to respond to you and provide our services. This may include:

• Contact details you submit through our enquiry form: your name and email address, plus your phone number and message if you include them.
• The name, comment and optional email address you leave on a news post, plus your IP address and browser details (user agent) for moderation and spam protection. Comments are only published after we approve them, only your name and comment are shown, and your email address is never published.
• If you use our refer-a-mate offer, your name and email and the name and email address of the person you refer, sent only to our business inbox and used only to arrange that offer. Nothing is emailed to either of you automatically; we contact them personally to introduce the offer. If you arrive through a client referral link, the referral code in that link is kept in your browser’s session storage for that browsing session and sent with your enquiry, so we know who referred you.
• If you become a client, the business, project and billing details we need to deliver and invoice your work, your client portal login, the documents and support requests in your portal, any website content you edit through the portal’s content editor, any questions you ask the portal’s AI assistant, and (if you are on a care plan) the Google Search Console and Google Analytics data from your own website that we use for your monthly report.
• Basic technical and usage data, such as pages visited, browser and device type, and approximate location (derived from your IP address) collected through website analytics (see section 8). We also count news-post views and likes without recording who you are, and when you tap a phone or email link we record the page and that it was tapped (nothing personal). Our forms also briefly record IP addresses to limit spam.

3. Enquiry forms and follow-up

When you type a valid email address or phone number into an enquiry or quote form on this website that shows a notice about this, we save what you have entered so far (your name, contact details and the details of your enquiry), even if you do not press send. We do not do this if your browser sends a Global Privacy Control signal. We do this only so that we can get in touch personally, once, to help if your enquiry was interrupted. Saved details are never emailed to you automatically. While you are on the site, your browser holds a random draft ID (nothing personal) in session storage. We never save passwords or payment details. If you tap “Clear” under the form, or empty both the email and phone fields, what you typed is deleted. If you do send the form, the unsent copy is deleted straight away. Otherwise, saved details are deleted automatically after 90 days. They are stored securely in our client portal database in Sydney, Australia, and are not sold, shared or used for marketing lists. To see or delete anything we hold about you, or to ask us not to contact you, email admin@jbdigitalbarossa.com.au and we will action it promptly.

4. How we use your information

We use the information we collect to:

• Respond to your enquiry and provide a quote or preview;
• Follow up once, personally, on an enquiry that was interrupted (see section 3);
• Deliver, manage, bill and support the services you engage us for, including answering questions you ask the AI assistant in our client portal;
• Improve our website and understand how visitors use it;
• Measure which of our ads lead to enquiries (see section 8);
• Moderate news-post comments and protect our forms from spam and abuse;
• Send you occasional emails about our services, only where the law allows it, and never after you have asked us to stop (see section 5);
• Comply with our legal obligations.

5. Marketing emails

Now and then we may email a local business about our services, using a business email address it publishes, or email past enquirers and clients. Every marketing email from us says who it is from (JB Digital Barossa, ABN 26 344 199 586) and how to stop them. To unsubscribe, reply “unsubscribe” (or “no thanks”), or email admin@jbdigitalbarossa.com.au. We action it within 5 working days and keep your email address on a do-not-contact list so we do not email you again. Invoices, receipts and replies to your own enquiries are not marketing emails.

6. Third parties and disclosure

We do not sell or rent your personal information. When you submit our enquiry form, it goes to a serverless function on our own domain. It is first checked for spam: senders on our blocklist are blocked, obvious spam is not sent on as an enquiry and is listed in a daily spam summary instead, and a message that might be spam is held in our client portal for up to 30 days so we can release it or block it. A genuine enquiry is emailed to our business inbox through Resend, you receive a confirmation email from us through Resend, and your name, email and message are recorded in the private activity log of our client portal so no enquiry is missed. If an enquiry email cannot be delivered for any reason, the full enquiry is stored securely in our client portal so we can follow it up, and it is deleted 30 days after it has been handled.

We use trusted service providers (such as website hosting, email delivery, analytics, payments and business software) to run our services; some may store or process data outside Australia. We share your information only with the service providers who help us run our business, and where the law requires it. They include:

• Netlify: hosts this website, runs our form functions, and stores news-post comments (with the IP address and browser details recorded for moderation), news-post view and like counts, and short-lived anti-spam records;
• Resend: delivers our form notifications, the confirmation email you receive after an enquiry, and our billing emails (invoices and receipts, sent as PDF attachments from billing@send.jbdigitalbarossa.com.au);
• Google Workspace (Google): our business email, where enquiries and refer-a-mate details are received;
• Supabase: the database behind our client portal, hosted in Sydney, Australia: client accounts, billing records, documents, support requests, monthly report data, the enquiry activity log, held possible-spam messages, undelivered enquiries and partly completed enquiry forms;
• Stripe: processes card payments made through the payment link on your invoice or in our client portal (we never see or store your full card details);
• Anthropic: powers the AI assistant in our client portal: when a signed-in client asks it a question, the question and relevant details from that client’s account are sent to Anthropic’s Claude API to draft the answer (the client portal privacy notice at portal.jbdigitalbarossa.com.au/privacy has more detail);
• Google Search Console and Google Analytics: for clients on a care plan, we read your own website’s search and visitor data to prepare your monthly report;
• Google Analytics and Google Ads (Google): website usage and ad-conversion measurement (see section 8);
• Facebook (Meta): the Facebook page feed embedded on our News page (see section 8).

7. Overseas storage

Our client portal database (Supabase) is hosted in Sydney, Australia. Most of our other service providers are based overseas, mainly in the United States, and may store or process data on servers outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and consistently with this policy.

8. Cookies and analytics

When you first visit, a banner asks whether you accept analytics and advertising cookies. Until you choose Accept, Google Analytics and Google Ads run in Google’s consent mode with cookies switched off: Google still receives basic, cookieless signals (such as a page view or a completed enquiry), but no analytics or advertising cookies are set on your device. If you accept, Google Analytics cookies (_ga and _ga_M2KS1RNZSC) and Google Ads cookies help us understand how the site is used and which of our ads lead to enquiries.

Your choice is saved in your browser, and you can change it at any time with the “Cookie settings” link at the bottom of every page. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, or block cookies in your browser settings. The website still works without them.

Our News page embeds our Facebook page feed. When it loads, Facebook (Meta) receives your IP address and browser details and may set its own cookies, under Meta’s own privacy policy. We also use your browser’s local storage to remember small things like your cookie choice and which posts you have viewed or liked (so they are not counted twice), and session storage to hold the random draft ID described in section 3 and any referral code from a client referral link (see section 2).

9. Data security and retention

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of transmission or storage over the internet is completely secure.

We keep enquiry and client information only for as long as necessary to provide our services and meet our legal and record-keeping obligations, after which it is deleted or de-identified. Specifically: partly completed enquiry forms are deleted after 90 days (sooner if you tap “Clear”, empty both the email and phone fields, or send the form); messages held as possible spam are deleted after 30 days; undelivered enquiries are deleted 30 days after they have been handled; invoices and billing records are kept for as long as Australian tax law requires. News-post comments stay until they are removed; just ask and we will remove yours.

10. Your rights and complaints

You can ask us to access the personal information we hold about you, correct it if it is inaccurate, or delete it. To do so, email admin@jbdigitalbarossa.com.au, call 0491 303 141 or write to Joshua Button, JB Digital Barossa, Nuriootpa SA 5355, and we will respond within a reasonable time (usually within 30 days).

If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.