Terms of Service

1. About these terms

These Terms of Service set out the terms on which JB Digital Barossa (ABN 26 344 199 586), operated by Joshua Button of Nuriootpa, Barossa Valley, South Australia (“JB Digital Barossa”, “we”, “us”, “our”), provides web design, development, hosting and related digital services to you (the “Client”).

These terms apply when you accept a written quote or proposal, pay a deposit, or otherwise instruct us to begin work. Together with the accepted quote, they form the agreement between us. If a signed proposal or maintenance agreement says something different, that document takes precedence for the work it covers.

These terms cover our client engagements. Your use of this website is separately covered by our Legal Notice, and how we handle your information is covered by our Privacy Policy.

2. Quotes, scope and proposals

We provide a written quote or proposal describing the work to be done, the pages or features included, and the price. The quote defines the scope of the project. Work that falls outside the quoted scope — including additional pages, features, integrations or content — is treated as a variation and quoted separately before we begin it.

Quotes are valid for 30 days unless stated otherwise. Prices are in Australian dollars. As a small business under the GST threshold, our prices do not include GST unless expressly stated.

3. Deposits and payment

For paid projects, we generally require a deposit of 50% of the quoted price to reserve your booking and begin work, with the balance payable on completion and before the site is published to your live domain. Larger projects may be split into agreed milestone payments, which will be set out in your quote.

Free previews and free builds carry no deposit. A free preview is a demonstration that commits you to nothing and remains our property until you engage us to complete and publish it.

Invoices are payable within 7 days of the invoice date unless otherwise agreed. We may pause work or withhold publishing while an invoice remains unpaid. Deposits reserve our time and are non-refundable once work has commenced, except as required by the Australian Consumer Law.

4. Your responsibilities and content

To keep your project on track, you agree to provide the content, images, logos, access and feedback we reasonably need, in a timely way. You confirm that any text, images or other materials you supply are yours to use, or that you have the necessary rights and licences, and that we may use them to build and publish your website.

If a project stalls because we are waiting on content, feedback or payment from you for more than 30 days, we may treat it as on hold and reschedule remaining work around our other commitments.

5. Revisions and approval

Each project includes a reasonable number of rounds of revisions during the design and build stage — the exact number is set out in your quote (typically up to two rounds unless stated otherwise). Revisions are refinements to the agreed design and content; they are not a change to the agreed scope.

Additional revision rounds, redesigns after sign-off, or changes to the agreed scope are quoted and charged separately. When you approve the site for publishing, that approval confirms the work meets the agreed brief.

6. Timelines

We give estimated timeframes in good faith based on the scope and our current schedule. Timeframes depend on you providing content, feedback and approvals promptly, and on any third parties (such as domain registrars, payment providers or hosting platforms). We are not liable for delays caused by matters outside our reasonable control.

7. Ownership and intellectual property

Once your project is paid for in full, you own the final website content and design we deliver for your business, and the rights to use it. Until full payment is received, all work, files and designs remain our property.

We retain ownership of any underlying tools, code libraries, frameworks, templates and know-how we use across projects, and the right to reuse them. Third-party components (such as fonts, plugins, stock imagery and platform software) remain subject to their own licences. Unless you ask us not to, we may show your completed website in our portfolio and marketing as an example of our work.

8. Hosting, domains and third-party services

Where we host or manage your site, hosting and support are provided on the terms and for the period set out in your quote or maintenance agreement. Domain names, email, payment gateways, e-commerce platforms and analytics are provided by third parties under their own terms, and any fees they charge are your responsibility unless we have agreed otherwise.

We are not responsible for outages, changes or price rises imposed by those third-party providers, but we will take reasonable steps to help you resolve issues that affect your site.

9. Cancellation and refunds

You may cancel a project at any time by letting us know in writing. If you cancel after work has begun, the deposit is non-refundable and you remain liable for any work completed or costs incurred up to the cancellation date, calculated on a fair and reasonable basis.

We do not offer refunds for change of mind. Once a build has commenced, payments and deposits are non-refundable. As exceptions, we may provide a refund at our discretion where the matter is genuinely urgent, or where the project has not progressed beyond the design and planning stage; any other refund is at our sole discretion. Nothing in this clause excludes or limits your rights under the Australian Consumer Law, including the consumer guarantees that cannot be excluded.

We may cancel or suspend a project if invoices remain unpaid, if we are unable to obtain the content or cooperation we need, or if continuing would require us to act unlawfully or unethically. If we cancel through no fault of yours, we will refund any payments for work not yet performed.

10. Warranties and limitation of liability

We take real care in our work and will fix genuine faults in what we have built — where a delivered feature does not work as agreed — for 30 days after your site goes live, at no charge. This does not cover changes you or a third party make afterwards, new features, content updates, or issues caused by third-party platforms.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. To the maximum extent permitted by law, and except for those non-excludable guarantees, our total liability for any claim connected with a project is limited to the amount you paid us for that project, and we are not liable for indirect or consequential loss, including lost profits, revenue or data.

11. Changes and governing law

We may update these terms from time to time; the version that applies to your project is the one in effect when you accepted your quote. The latest version is always available on this page.

These terms are governed by the laws of South Australia, Australia, and any disputes are subject to the jurisdiction of the courts of South Australia. If any part of these terms is found to be unenforceable, the rest continues to apply.