Terms of Service

1. About these terms

These Terms of Service set out the terms on which Joshua Button, a sole trader of Nuriootpa, Barossa Valley, South Australia, trading under the registered business names JB Digital Barossa and Adelaide SEO Services - JB Digital Barossa (ABN 26 344 199 586) (“JB Digital Barossa”, “we”, “us”, “our”), provides web design, development, hosting, SEO and related digital services to you (the “Client”).

These terms apply when you accept a written quote or proposal, pay a deposit, or otherwise instruct us to begin work. Together with the accepted quote, they form the agreement between us. If a signed proposal or maintenance agreement says something different, that document takes precedence for the work it covers.

These terms cover our client engagements. Your use of this website is separately covered by our Legal Notice, and how we handle your information is covered by our Privacy Policy.

2. Quotes, scope and proposals

We provide a written quote or proposal describing the work to be done, the pages or features included, and the price. The quote defines the scope of the project. Work that falls outside the quoted scope (including additional pages, features, integrations or content) is treated as a variation and quoted separately before we begin it.

Quotes are valid for 30 days unless stated otherwise. Prices are in Australian dollars. We are not registered for GST, so no GST is added to our prices.

3. Deposits and payment

For paid projects, we generally require a deposit of 50% of the quoted price to reserve your booking and begin work, with the balance payable on completion and before the site is published to your live domain. Larger projects may be split into agreed milestone payments, which will be set out in your quote.

Free previews: on our Starter build (and anything priced below it), we can build a free preview of your site before you pay anything. If you decide not to go ahead, you owe nothing and the preview is not published. If you do go ahead, the price in your quote applies. The preview design stays ours until you engage us to complete and publish it.

Invoices are payable within 14 days of the invoice date unless otherwise agreed. Invoices and payment receipts are emailed to you as PDF attachments from billing@send.jbdigitalbarossa.com.au and are also kept in your client portal. You can pay by card online, using the Stripe payment link on your invoice or in your client portal, or by bank transfer to the account shown on the invoice. Card payments are processed by Stripe, and payments go directly to JB Digital Barossa. We may pause work or hold off publishing while an invoice remains unpaid.

Your deposit pays for the time we set aside for your project and the work we do on it. It is applied to your project total. If the project ends early, clause 10 explains how the deposit is worked out.

4. Your responsibilities and content

To keep your project on track, you agree to provide the content, images, logos, access and feedback we reasonably need, in a timely way. You confirm that any text, images or other materials you supply are yours to use, or that you have the necessary rights and licences, and that we may use them to build and publish your website.

If a project stalls because we are waiting on content, feedback or payment from you for more than 30 days, we may treat it as on hold and reschedule remaining work around our other commitments. We will let you know by email before we do.

5. Revisions and approval

Each project includes a reasonable number of rounds of revisions during the design and build stage. The exact number is set out in your quote (typically up to two rounds unless stated otherwise). Revisions are refinements to the agreed design and content; they are not a change to the agreed scope.

Additional revision rounds, redesigns after sign-off, or changes to the agreed scope are quoted and charged separately. When you approve the site for publishing, that approval confirms the work matches the agreed brief. It does not affect your rights under clause 11 or the Australian Consumer Law.

6. Timelines

We give estimated timeframes in good faith based on the scope and our current schedule. Timeframes depend on you providing content, feedback and approvals promptly, and on any third parties (such as domain registrars, payment providers or hosting platforms). We are not liable for delays caused by matters outside our reasonable control, and we will keep you updated if a date moves.

7. Ownership and intellectual property

Once your project is paid for in full, you own the final website content and design we deliver for your business, and the rights to use it. Until then, the work stays ours. If you are paying by agreed instalments, you can use the website on your domain while your payments are up to date.

We retain ownership of any underlying tools, code libraries, frameworks, templates and know-how we use across projects, and the right to reuse them; you get a licence to use them as part of your website. Third-party components (such as fonts, plugins, stock imagery and platform software) remain subject to their own licences. Content we write for you (pages, posts, Business Profile posts) is yours to keep once the month it was made in is paid for, even if you leave. We show client work, photos, ads and results from websites we build and look after. If you are a client and want anything taken down, email admin@jbdigitalbarossa.com.au and we will remove it.

8. Hosting, domains and third-party services

Where we host or manage your site, hosting and support are provided under a care plan (see clause 9) and on any terms set out in your quote or brief. Domain names, email, payment gateways, e-commerce platforms and analytics are provided by third parties under their own terms, and any fees they charge are your responsibility unless we have agreed otherwise.

Your domain name is registered in your name (and your ABN for a .com.au), with us listed only as the technical contact where we manage it for you. If we leave or you move providers, we will help you take full control of it.

We are not responsible for outages, changes or price rises imposed by those third-party providers, but we will take reasonable steps to help you resolve issues that affect your site.

Google Ads plans (Starter, Growth and Pro): the monthly plan price is the total monthly cost. It includes the Google ad spend and our setup and management, we set up, run and manage the ads for you, and you make one monthly payment to us, with nothing billed separately by Google. The same applies to an Adelaide SEO Services plan that includes a share of the monthly fee as ad spend. Meta (Facebook and Instagram) ads and any other advertising are as set out in your quote, including whether the ad spend is included or paid by you to the platform. Ad platforms set their own rules and prices, and nobody can guarantee results from advertising: we will report what the ads did, honestly, each month.

9. Care plans and price changes

After your website goes live, ongoing hosting, maintenance and support are provided under one of our care plans (currently Standard ($40/month), Growth ($70/month) and SEO Pro ($95/month), with inclusions listed on our pricing page) or at the price set out in your quote or brief. Care plans are monthly only and billed in arrears. Each invoice is issued on your billing date, covers the month just ended (for example, 29 September to 29 October), and is payable within 14 days. Invoices and payment receipts are emailed as PDF attachments from billing@send.jbdigitalbarossa.com.au and stored in your client portal. If an invoice is overdue we’ll email you and give you at least 14 days to fix it before we pause work or end your plan.

Care plans are month to month, with no lock-in contract, just 30 days’ written notice to cancel. You can change plans at any time by letting us know in writing. To cancel a monthly care plan, give us 30 days’ written notice by email to admin@jbdigitalbarossa.com.au. Because care plans are billed in arrears, your plan continues through the 30-day notice period, and your final invoice covers your plan up to the end of that period. If you cancel, we will help you move your website and domain to another provider.

We may change the price or the inclusions of a care plan. We will give you at least 30 days’ written notice by email first. A new price only applies to service from the date stated in that notice; any days before that date are billed at your old price. If you do not want to continue at the new price, you can change plans or cancel: if you cancel within that notice period, your whole 30-day cancellation notice period is billed at your old price.

Where your signed quote or brief sets a care-plan price for a stated period, that price applies for that period. Any change after that period follows the notice above.

Free care-plan months earned through our referral program are applied to your next care-plan invoices, as set out in our Referral Program Terms (jbdigitalbarossa.com.au/referral-terms/).

Free hosting periods included with a build run for the period stated in your quote or brief. We will email you at least 14 days before the free period ends. Your care plan then starts at the price in effect at that time, unless you tell us you would rather cancel.

Build prices on our website are “from” prices; the price for your project is the one in the quote you accepted. Nothing in this clause limits your rights under the Australian Consumer Law.

10. Cancellation and refunds

You may cancel a project at any time by letting us know in writing. If you cancel after work has begun, you pay only for the work we have done and any costs we have already paid out for your project (such as a domain or a paid plugin) up to the cancellation date, worked out fairly at the rates in your quote. We take that from your deposit. If your deposit is more than that amount, we refund the difference. If it is less, we invoice the difference. You are never charged twice for the same work.

We do not offer refunds just because you change your mind. That does not limit your rights under the Australian Consumer Law: if our work fails a consumer guarantee, you are entitled to a remedy (see clause 11).

We may pause or end a project if invoices remain unpaid, if we cannot get the content or cooperation we need, or if continuing would require us to act unlawfully or unethically. Before we do, we will email you, explain the problem and give you at least 14 days to fix it. We will never delete a live website without giving you notice and the chance to take a copy. We never delete content we’ve published on your website or Business Profile because a plan ends. If we end a project through no fault of yours, we will refund any payments for work not yet done.

11. Our guarantees and fix-it promise

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Our 30-day fix-it promise: for 30 days after your site goes live, we will fix any genuine fault in what we built (where a delivered feature does not work as agreed) at no charge. To claim, email admin@jbdigitalbarossa.com.au or call 0491 303 141 within those 30 days and tell us what is not working; we cover our own costs of the fix. It does not cover changes you or a third party make afterwards, new features, content updates, or problems caused by third-party platforms. The promise is given by Joshua Button, trading as JB Digital Barossa, Nuriootpa SA 5355 (ABN 26 344 199 586). The benefits it gives you are in addition to your other rights and remedies under a law in relation to the services it relates to, including the Australian Consumer Law.

12. Limitation of liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, or any other right that the law says cannot be excluded.

Where the law allows it, if our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again (section 64A of the Australian Consumer Law).

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, such as lost profits or revenue, including loss caused by changes in search rankings or by outages of third-party platforms.

13. Changes to these terms

We may update these terms from time to time. For a build project, the version that applies is the one in effect when you accepted your quote, and a change never alters the price or scope already agreed for work in progress.

For ongoing care plans, we will email you at least 30 days before any change that affects you takes effect. If you do not accept the change, you can cancel before it starts, with no cancellation charge beyond the plan fees up to your cancellation date, billed at your old price. Price changes to care plans follow clause 9. The latest version is always on this page, with its date at the top.

14. Australian Consumer Law

We want you to be happy with our work, and the Australian Consumer Law protects you if something goes wrong. Nothing in these terms takes away any consumer guarantee, right or remedy you have under it. If something is not right, email admin@jbdigitalbarossa.com.au or call 0491 303 141 and we will work through it with you. You can also contact Consumer and Business Services SA or the ACCC for information about your rights.

15. Governing law

These terms are governed by the laws of South Australia, Australia, and any disputes are subject to the jurisdiction of the courts of South Australia. If any part of these terms is found to be unenforceable, the rest continues to apply.