One process, every project.
Every website, SEO and marketing job runs the same way: discovery, a written proposal you sign, the build, launch, then monthly reporting. You can see where things are up to in your client portal, and we reply within 1 business day.
Five steps, in writing, with no surprises.
- 01
Discovery
We start with a call or a meeting, in person if you are nearby. We learn how your business wins work, who your customers are and what the website or campaign has to do. If what you already have is fine, we will tell you.
- 02
Proposal
You get a written proposal: what we will build or run, what is included and what is not, a fixed quote and a timeline. You accept and sign it in your client portal before anything starts. Builds begin with a 50% deposit, and the rest is due when the site is finished, before it goes live.
- 03
Build
Design, build and copy are done in-house. You get a preview link to click through on your phone and computer, tell us what to change, and we refine it. Each update shows in your portal as a new version.
- 04
Launch
We put the site live on your domain, connect Google Search Console and analytics, submit your pages to Google, and set up or tidy your Google Business Profile. Enquiries reach you as branded emails, your customer gets a confirmation, and spam is screened out.
- 05
Monthly reporting
Every care plan includes a monthly report: the enquiries your website brought in, counted one by one, how you are tracking on Google and Google Maps, what we worked on and what is next. It is emailed as a PDF and saved in your portal.
We reply within 1 business day.
Website enquiries, emails and requests from your client portal.
Everything about your account, in one login.
Every client gets a login to our client portal. It is also where we log the enquiries that come through the websites we look after: 82 genuine customer enquiries across 14 client websites up to 11 Oct 2026.
Billing
Invoices and receipts as PDFs, and online payment.
Documents
Your signed proposal, brand files and monthly reports in one place.
Requests
Send blog ideas, new photos, business-detail changes or a plan change, without digging through emails.
Your website
The version you are on, what changed in each update, and what is in progress.
Edit your own site
Most clients can click on words or photos and change them, then publish. Every change can be undone.
Refer a business
Your own referral link, with the reward shown on our referral terms.
Enquiry count: Counted from the enquiry log in our client portal: website form enquiries only, spam flagged by our screen removed, repeat messages from the same person on the same day counted once, and our own and our SEO division’s enquiries left out. Phone calls and walk-ins are not counted. Details on our results page.
Care plans keep it running and reported.
After any free hosting period in your build, your site moves onto a care plan: hosting, security, updates, small changes, spam-screened enquiry emails, your portal and the monthly report. Month to month, or yearly to save over 30%.
See what each care plan includes- Standard$40/month or $330/year
- Growth$70/month or $580/year
- SEO Pro$95/month or $790/year
Working with us, answered.
See the work behind the process in our case studies and results, or the six departments on our services page.
Every good site starts
with a conversation.
Tell us where your business is at and what you want your site to do. You’ll get honest advice, a clear fixed quote, and a local team you can ring any time.